Returns

We want you to be happy with your purchase. If for any reason you aren't happy with your Kilimanjaro Gear purchase, we'll work with you to ensure a hassle-free return experience!

Please review our return policy below to ensure a smooth return process down the road should the need arise:

Return Policy

To process a return, please send us an email at info@kilimanjarogear.com so we can provide you with a Return Merchandise Authorization (RMA) number.

The RMA number will only be issued during the 30-day return period which begins on the date of shipment by Kilimanjaro Gear. Please provide the following information when requesting a RMA:

- Full Name
- Date of Purchase
- Return Item(s)
- Reason for Returns
- Order Number
- Mailing Address
- Refund or Replacement

For returns due to any other reason besides defect or Kilimanjaro Gear error we will provide a RMA number. You are responsible for returning items at your own expense unless otherwise noted.

Refunds will only be issued once the item(s) has been received at our location, NO EXCEPTIONS. Once Kilimanjaro Gear receives the returned item(s) a refund or replacement order will be issued.

Each return must be properly received, tested and reconciled through accounting so please allow for up to 5 business days for processing returns. If any issues come up with processing the refund or replacement we will contact you immediately.

If you need to check on the status of a return please send us an email at info@kilimanjarogear.com.

Unauthorized Returns

Any items returned to Kilimanjaro Gear without a RMA number will incur a non-negotiable 15% restocking fee based on the order amount including shipping (excluding sales tax).

Refunds vs. Replacements

Once returned items are received we will issue a refund within 5 business days. We will accommodate replacement orders if inventory is available and only upon request.

Liability Disclaimer

Kilimanjaro Gear is not liable for product that is damaged, lost or stolen during the shipping process for returned items. If an item is damaged, lost or stolen during a return shipment Kilimanjaro Gear will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier.